Anyone have contact with Microsoft network ops? They've blackholed my SMTP (204.11.50.134) (which is used by me and half a dozen other people, none of whom send spam), and my admin's on vacation and I don't wanna screw up his time off. This is obviously a false positive though.
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@pluralistic if you find one, please let us know. They blocked one of our IPs and their SNDS system is broken and won't let us add our own IPs so we can't find out why.
@pluralistic my condolences are all i can offer
@pluralistic One of the larger bills I pay for Internet services is for outgoing SMTP. Basically I pay them to deal with all this shit.
@pluralistic Sir, I do not wish to frighten or alarm you, but dealing with Microsoft with regard to email issues is akin to performing an auto appendectomy with nothing but LSD and Absinthe as an anesthetic.
I wish you luck. Moreso, I truly hope you retain your sanity and composure in the face of the Lovecraftian horrors that lie before you.
Boosted for exposure. gl;hf
@pluralistic Sir, I do not wish to frighten or alarm you, but dealing with Microsoft with regard to email issues is akin to performing an auto appendectomy with nothing but LSD and Absinthe as an anesthetic.
I wish you luck. Moreso, I truly hope you retain your sanity and composure in the face of the Lovecraftian horrors that lie before you.
@pluralistic go to olcsupport.office.com and log a ticket. They do resolve things. It normally takes two iterations. They say there is nothing wrong with your IP, then if you think there still is, send them error messages. But it does get fixed.
Logs and error messages help.
@kat @pluralistic Once filed, hit me up if you need someone to push from inside the company. Happy to help, especially if I have a name of someone to escalate with (it’s a big company and that’s not a team I work with).
Actually my vps on a blocked cloud subnet got unblocked yesterday. This is after I complained after they initially did not offer a mitigation and my vps provider also filed a request.
Took 24h after a mitigation confirmation by Microsoft to be able to send mails to olc again.
@pluralistic @Aaron @kat This behaviour from Microsoft drove me to give up running my own email server.
In addition to rejected outgoing mail, I began to suspect that some incoming mail was being silently dropped by certain operators, though I never did confirm or reject the suspicion. It's possible I imagined it, but paranoia is just one outcome when a crucial communication medium is interfered with as a matter of course. Which is why we need companies like this to be more accountable for their actions.
I didn't get any movement from them when I submitted a complaint, and this was one reason I eventually gave up and moved to a European SaaS email provider. In fact, shortly after switching, even they had one of their IP addresses blocked for a few days. They were cloud hosted, so I expect there had been bad behaviour from a tenant in the same IP block. I think I've changed provider since then.
I expect you'll get things resolved more easily, but it really shouldn't require contacts in the right places to get this sort of issue moved along.
@GerardThornley @pluralistic @Aaron @kat In my experience, during the last couple of years at least, the various MSFT mail related support people have been fairly responsive (at least compared to eg GOOG) but it *could* take a couple of iterations to get things sorted out.
There is still some "if you're not us, you're little people and should not be running a mail service" attitude, but not as strong as can be seen in other "too big to block" operators.
@pluralistic Looks like a mitigation should resolve the issue in the next 24-48 hours. Hopefully sooner.
@Aaron Thank you! It looks like we're all sorted! Appreciate it!
@pluralistic @Aaron @kat It would also be good if independent mail server operators file complaints at https://competition-policy.ec.europa.eu/antitrust-and-cartels/procedures/complaints_en so this anti-competitive behavior can be ended for once and for all.
@pluralistic @kat Of course! Hopefully it helps. 🤞🏻
@pluralistic Did the issue get resolved?
@Aaron Yes, but it seems like they're bouncing again. Working on it!
