I tried calling WINZ again today. This time the robot took me through the full rigmarole, including asking me for my client number, and botsplaining how websites work. It giving me every indication that someone would finally answer the phone. It really had me going.
Then, right after saying "let me hold while I transfer you", it read me the line about heavy call volumes, and hung up on me.
Pranked!
This has gone beyond ridiculous. It's time to allow beneficiaries to select the social service agency we want to manage our case. Fully funded, independently of WINZ, and with the same access to MSD systems they have.
Or, as I've said before, wipe the steaming remains of WINZ from the face of the earth, hand over benefits payments to IRD ("reverse taxation"), and move work brokers etc back to an employment service with no responsibility for benefit payments.