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Different Than
Different Than
@guyjantic@infosec.exchange  ·  activity timestamp 2 weeks ago

Pretty sure LibreOffice help-folks in forums are gaslighting the users saying that #LibreOffice Write style application problems are user error. I've got the same problems as several help-seekers in forums as recently as a few months ago, and the "helpful" forum replies just keep insisting that what the user is saying they did or didn't do is false.

I'm convinced LO Write has some bugs in this department, so it feels borderline aggressive for the help-folks to keep insisting that there can't possibly be bugs; it must be the user.

Edit: A less serious but still frustrating thing: LO helpers online repeatedly state the precedence rules for formatting text (paragraph style, character style, direct formatting, etc.) and simply lament that users can't handle such an advanced and user-friendly system.

Then they tell someone with a 400-page novel including thousands of paragraphs that, instead of suggesting LO adopt a system where styles might (if users choose) override direct and paragraph formatting, this person should quadruple-click each of their thousands of paragraphs, one by one, then press CTRL+M to remove all formatting, and finally apply the LO style.

If you have to work this hard to ignore a repeated feature request, there is something wrong.

#ui #ux #design #foss

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LibreOffice
LibreOffice
@libreoffice@fosstodon.org replied  ·  activity timestamp 2 weeks ago

@guyjantic Hi, can you link to the specific discussion? (There are various places to get help for LibreOffice.) Please remember that helpers on forums are volunteers, doing all they can to answer a huge amount of questions. Sorry if you didn't get the answer you wanted, but also bear in mind that they are not developers, so they can't implement feature requests. You can submit a request at https://bugs.documentfoundation.org but the more help the community gets to implement features, the better! Thanks 😊

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Different Than
Different Than
@guyjantic@infosec.exchange replied  ·  activity timestamp 2 weeks ago

@libreoffice Thanks. I'll try to find the discussions.
I can't find some of them (and don't have time right now; the whole issue is that I am extremely busy trying to get things done and don't have a lot of time to search forums when I run into problems, right now). Here's one.

https://ask.libreoffice.org/t/update-selected-style-does-not-always-update-font-size/99159

I'm aware that the volunteers answering questions can't implement changes. My frustration is with those who keep telling users some verison of "you are wrong to want that."

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