“Hi, my name’s David, I’m one of the repair techs here, I’v been looking after your broken soldering iron today.”
“How’s he doing.”
“Take a seat.”
“Oh no.”
“Unfortunately, and there is no easy way to say this, we looked at your Iron, and, well, we found something.”
“Please, just give it to me straight.”
“Ok, well we found, and I’m so sorry, we found, firmware.”
“It has firmware?”
“Yes.”
“But it’s a soldering iron?”
“Yes.”
“So there is nothing you can do for it?”
“Unfortunately, when a tool has firmware, it’s always fatal. There is nothing we can do. I am very sorry.”
“But, it’s so young. I only got it like a month or so ago?”
“Sadly, we often see firmware on younger tools.”
“But it was fine yesterday, like totally fine?!”
“With any kind of firmware, it can just, you know, stop working.”
“What am I gonna tell the kids?!”
“Obviously you know your kids better than me, but as a general rule, I always tell people that kids appreciate honesty, and are more resilient than you might think. Be honest.”
“But how?”
“Just tell them, you were drawn in by the features, rather than just a functional thing, so that’s why you got it.”
“Ah man this is going to be rough.”
“Would you like to see him?”
“Not like this.”
