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I'm fed up of standard answers such as "received, we'll pass it on" when I report accessibility issues to @Tutanota - I switched to paid subscription after they quickly enough resolved a captcha issue, but now it is at least since summer that I do not even manage to read e-mails from my web browser.
And on TUTA web page they publicly declare they respect anti-discrimination values.

I am blind, I am an accessibility advocate, no one has the right to silence me any how.

I am not saying this is something intentional or malicious, I am looking at the result. The real life result of what maybe is an unwanted effect of even a single component update.
As inaccessibility is fought through money, if within 3 months I'm not getting an effective concrete response, I'd ask for all my 36€ back till the last cent.
No time to do this yet, I want to trust them once more.

Created an issue on their github repo.

https://github.com/tutao/tutanota/issues/10254

#accessibility #a11y #blind

Tuta

@Tutanota@mastodon.social replied · last week

@elettrona Hi Elena. We're sorry this has been your experience. At Tuta we do respect anti-discrimination values, and we try to welcome everyone to use our services. Our teams are trying to improve all aspects - including accessibility issues, so we can assure you this is something we are aware of. Sometimes things do take a bit longer as we're still a growing team. We hope you can understand.

Elena Brescacin

@elettrona@poliversity.it replied · last week

@Tutanota If you seriously respect anti-discrimination values, why did you introduce such an accessibility regression without warning? Why isn't there a dedicated accessibility team where to talk and join for continuous human testing? Please, don't try to cuddle me with words, when facts say the opposite.

Tuta

@Tutanota@mastodon.social replied · last week

André Polykanine

@menelion@dragonscave.space replied · 2 weeks ago

@elettrona That's why I hate this anti-GAFAM hysteria. they preach great values, but most of them don't care about accessibility, so anti-discrimination and "solution for all, free and blah blah" is only on paper. #Accessibility

Elena Brescacin

@elettrona@poliversity.it replied · last week

@menelion But it's not escaping in silence that we solve the problem. If we just say "it's not for us" and continue using big tech without even looking around, we will continue to be monopoly's hostages. And with this anti-diversity open advocacy by multi-billionaires, there's a very high risk to be cut off forever. So, we have to use both technologies, taking advantage of current empowerment we have now, to make them more aware as possible. These are mostly small communities and if they don't know we exist as blind people, they will never get back to our needs.

André Polykanine

@menelion@dragonscave.space replied · last week

@elettrona Also true. but the saddest thing is that even those who know, basically don't care or care too little.

Elena Brescacin

@elettrona@poliversity.it replied · last week

@menelion that's why our duty is to push, to make noise, because we are customers like others. Yes, the problem comes from 25 years of accessibility existence with little learning spaces. Or campaigns made just of empathy with no real life concrete effectiveness. We can't say everything is lost if we do not even fight.

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