Having spent thousands of dollars on Cobra, only to have Kaiser terminate my account without notice or warning, and back-date the termination to December, I called Kaiser. It took 54 minutes to speak to someone, who could not resolve this issue. I have been waiting to speak to someone who may be able to resolve my issue for 71 minutes now.
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@pluralistic
And Kaiser is the better of possible options too
@pluralistic Kaiser billing support is the ninth circle of hell. And the entire time they tell you to go to their website which weren鈥檛 actually do anything. They are quite nice in person and confident if you walk in and having talked with a few, Wednesday 5 PM PST is best time to get fast customer support oddly
@pluralistic
oy! Hoping someone can help!
@pluralistic The stories I have from working at United Healthcare before the Affordable Care Act passed... oof.
@pluralistic two words, "jury nullification"
I'll bet you could get an appointment with a lawyer faster.
@pluralistic Good god, man, it appears your health insurance account has been enshittified! 馃
@pluralistic player 2 start
Seems like it is time to re-read "Radicalized - A short story about health care, and desperation. " by @pluralistic
https://prospect.org/culture/books/2024-12-09-radicalized-cory-doctorow-story-health-care/
#Health #Healthcare #YouShouldBeAfraid #UHC #UnitedHealthCare #Luigi #LuigiMangione
@pluralistic I know nothing about these names, but let me guess: US health insurance madness?
That sucks and I empathize. My family went through a similar thing once. Had to get a local TV News trouble-shooting journalist involved (our national insurance provider is Seattle-based).
He managed to get a clear answer from their CTO: a billing systems migration failed. It was easier to cancel all customers who pay by "ACH push" than fix it properly. "We recommend customers re-sign up with a credit-card or their bank debit details..." they said on-air...
@pluralistic I recently had a similar issue with our phone company. They shut off our land line without warning, and calls to "support" went in circles.
A complaint to the FCC and the BBB got their attention and they put *real* effort into fixing my issue. YMMV.
@pluralistic The US healthcare system is Kafkaesque. At its best. Sadly.
@pluralistic
For those of us who don't live where you live, who's Kaiser, and what's Cobra?