Hey folks - after seven months of chasing, I've run out of options in trying to resolve a customer service issue with #BritishAirways, and I've decided to really escalate it. Does anyone out there know #SeanDoyle, CEO of BA, and if so, could you make an introduction? Thank you!
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@pluralistic over the summer we had a flight cancelled (London —> Boston) and they wanted to rebook us through Porto on TAP, even though we found direct seats from Heathrow on Virgin. We bought the tickets and customer service denied compensation. We threatened to litigate and they folded.
@pluralistic with a name like his may be a Michael O’Leary fan.
@pluralistic My godmother flies with them as head cabin crew and has done for many, many years. Not on fedi but I sent her your post and asked her to respond to me with any relevant info, if she has something to say. Best I can do at this time.
@pluralistic yeah, I know him
@pluralistic guessing you have already tried opening a case with the CAA . https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/how-the-caa-can-help/how-to-make-a-complaint/
I had an ongoing issue with virgin some years back that they refused to engage with . I opened a case and then all of a sudden they woke up and dealt with it.
@pluralistic Context: a UK friend had an issue with BA and he was well connected (ex-SVP at two MNCs). Couldn’t get anywhere trying to get to BA management and sued, and won. Please keep this at the back of your mind in case this doesn’t work the way you plan.
Good luck dealing with that cesspit of malignant narcissists.
@pluralistic In Canada we have CBC Go Public... Does the BBC have something like that?
@pluralistic Just look up the address of the head office, address a letter to the CEO with your complaint, and send it by FedEX. That gets opened first, ahead of any other form of message. I've done this with multiple corporations, and it has worked every time.
@pluralistic
You will know when you fly in to the town where I live.
It will be the one with a boycott and protest signs in front of the venue, with the details of your flights back and forth across the country, and how you contribute 1000 times more to the #ClimateCrisis than ordinary human beings on this planet.
Have you mentioned #Gaza even once yet, in all this time?
Pretty sure I saw this in a movie, just can't remember which one
I'd refrain from dealing with happles appointed managers like the CEO and go straight to the top (where the bucks eventually stop).
Ask Santa for equivalent travel in free sleigh airmiles. 🎅 🦌 ✈️
@pluralistic boosted.
If they've got any sense they'll be in touch. Having someone like you upset at your company is gonna be baaaad PR!