This has gone beyond ridiculous. It's time to allow beneficiaries to select the social service agency we want to manage our case. Fully funded, independently of WINZ, and with the same access to MSD systems they have.
Or, as I've said before, wipe the steaming remains of WINZ from the face of the earth, hand over benefits payments to IRD ("reverse taxation"), and move work brokers etc back to an employment service with no responsibility for benefit payments.
Further through the looking glass of WINZ in 2025. After failing to get anyone to answer the phone so I could book a phone appointment, I girded my loins and tried to book an in-person appointment using MyMSD.
It took me through the full rigmarole of choosing a day and time and showing a confirmation dialogue (no address for the office I'm supposed to go to I note). But when I clicked 'Confirm', it said;
"Sorry, MyMSD is experiencing a problem. Please try again later."
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