I am shopping around for attorneys to sue a couple businesses over their use of AI and automated voice customer service.
Due to my Parkinson's Plus, MSA, I have speech issues and over this past month, at multiple businesses, I haven't been able to get past their AI customer service loop to speak to a human because the AI can't understand me.
I even made an #ADA request for a human worker to the AI prompt.
I am going to sue to try to force their AI to understand an ADA prompt, or offer one, to bypass the AI/voice only customer support and directly connect to a human. #AI
One issue is, I talk slow and deliberate because I have to get the words out and some phrases are slower than others and AI customer support is too impatient to wait and moves on mid-sentence, not understanding my request