surprise SPoK cases in last couple days
Single Points of Knowledge are similar to Single Points of Failure, but in the human infrastructure we need
Had a service outage and "talk to this specific person" was the response, luckily it wasn't yet a high priority service and we found and rolled back the change that broke things
We have someone taking several months leave who is SPoK for an ad hoc update mechanism, I will make sure they do knowledge handoff to multiple people
