Discussion
Had an email about mitigating time spent answering support requests, in which I can sense that one expected reply is something like:
“Well, we could hook an AI agent up to our inbox and use it to reply, but we’d need to look into the costs.”
But I have no intention of creating that clusterfuck and want no part of any such endeavour in the burgeoning lack of care economy
…LLMs are inherently a lack of care engine.
There is no mitigating care. It intrinsically takes time and effort
…Reflecting on Nora Bateson’s concept of warm data. The relational data that matters is between and behind the things we say. And wherever there is a power imbalance, the things we don’t.
My actual reply to the email above was self-censored.
And this scales up. Our media pay inordinate attention to the things that are said and, relatively speaking, not much at all to the things that are not said, but are present
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