Corporate management is chronically •terrible• at measuring (or even noticing, maybe that’s the same thing) costs like this: irritated customers, burnt out employees, a diffuse but deep and persistent emotional shift, ultimately a creeping disengagement with an entire company and maybe its underlying business premise.
The MBA mania for cost-cutting as a panacea intersects poorly with this inability to •recognize• cost. “Cost-cutting” becomes “replacing costs you can see with larger costs you can’t.” https://mastodon.green/@CiaraNi/116432233093667120
