A while ago I whinged here about Optus, who had leaked my personal info in 2022. They had cancelled my passport for “online verification”, and I only learnt why that was important when wanting to update my security level in the Aussie government ID app.
I called them; they said I was too late to claim, and that they’d only give me account credit anyway (I’m no longer a customer), and then said they’d call me back and they didn’t.
So, I wrote a complaint letter…
