posted about my Apple ID woes, please share widely?
Post
Replies:
0
@parisba Corporations do not deserve our loyalty, version 10,000,000,0000.
@parisba Well you are dealing with a big-"tech"-company. What made you think thy care about you? What made you think that, unlike all other big-"tech"-companies, they would not be your enemy?
@parisba So sorry to hear what's happened, it sounds like the worst nightmare imaginable. This part particularly made me roll my eyes:
"I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell."
FFS. That is terrible API design...
@parisba Off topic, but I took the opportunity to block all the accounts who blamed you for not being FOSS-enough.
@parisba I’ve sent your blog post to Tim Cook and Joz on twitter asking them to escalate ASAP
@parisba you don't have a backup of your data? Lesson learned I guess, hope that's the first thing you do when/if you regain access!
@parisba This is honestly nightmarish, I really hope you’ll be able to solve this somehow
@parisba
Microsoft did similar to me with changing their login stuff to one only, and caused me to be unable to access all my art and photos and more for years that was uploaded to their cloud storage but couldn’t now access & there was no one I could reach out to, to fix it. So much work, my life, lost.
Apple also makes it hard to download your work from the cloud and put it on any other hardware.
@parisba Sad story. I hope you get somewhere. Try writing to CNN or other big media, see if you can get some traction with the story.
But the lesson is - never trust your data or your life in any way to big corps. They are all uncaring and corrupt to some level or other. They do not give a flying fuck about customers, full stop, unless you are a billionaire or own a media company, or are an orange dictator.
@parisba I’ll see what if anything #aapl shareowners can do. I am terrified of this too as a personal and small business user (try to keep your spending on each separated to satisfy tax authorities, and not have all eggs in one fragile basket). So many things #aapl seemed to get right and see from the u/x. If this is how they use #ai,or just write code poorly for fraud alerts, it is not good.
@parisba have you made a complaint through apples complaint procedure (probably?). I don’t know if it will help but I learnt that complaints are handled separate to support escalation. After I was repeatedly told there was no one higher to escalate an issue too by chance instead of saying “escalate” I said i wanted to make a complaint and suddenly the support person who said there was no way to escalate further gave me a written contact address for complaints.
@parisba two things:
- Get professional data recovery for your laptops. Alternatively, boot them in target disk mode and have another mac user copy them to a NAS for you. Always have a local copy of the stuff you care about!
- Find a lawyer to write them a letter. Letters from lawyers go to the legal department, which is instant escalation. If that doesn’t work, consider further legal action.
@parisba that’s a very sad to see this type of action from a big corp. To be honest this should be a a wake up call for all of us to learn about self hosting, privacy and ownership of devices and services.
@parisba shared but you should ask yourself why you have made yourself so dependent. If you have been working and programming intensively for 20 years, it shouldm't be a problem to run your own Nextcloud, which works wonderfully with Apple Devices.
@parisba
But you had backups of all content?
@parisba sadly, your best bet is to hire a lawyer that is specialized in these cases.
Friend of mine had a similar thing happening with their professional account on one of the big social media platforms. Nothing helped except this.
I hope you get your account back.
@parisba Very sorry about this. Some advice: Email Tim Cook’s office. tcook@apple.com. You’ll likely receive some correspondence from corporate executive relations, who can typically escalate your case in some way. It’s a long shot, but worth a try.
@parisba sadly I no longer know anyone who still works in Apple to pass this on to.
@parisba Oh, this makes me nervous! I'm about to migrate both a 2013 Macbook Air and a 2017 iPhone X to new equivalents that I've bought, and I have two Apple IDs at the moment (Apple's fault, NOT mine). I'd noticed that there was some new "one account" thing going on, and I was already jumpy about this. Now I think it would be wise to read your article... :(
@parisba very thankful for my hard drives 😳
@parisba I feel for you. I had this shit happen to me on PayPal. I couldn't re-register my credit cards for years because I dared to log in from China in 2010 and they flagged the account as "suspicious". Good it was just PayPal.
Proves to me that I am somewhat right about my mindset of mostly staying away from golden products cages.
I wish you all the luck 🍀 to get your account and data back!
@parisba it starts with laptops and might continue with medical devices. We need to be loud about stuff like this!
@parisba apple is no better than google or facebook. I hope it was a lesson learned and your new nextcloud self hosted instance has a backup.
@parisba what a horrible situation to be in. Apple seems institutionally incapable to find a humane way to resolve something like this.
@parisba this reminds me the Brazil movie https://en.wikipedia.org/wiki/Brazil_(1985_film) . I wish you a speedy back to normal.
@parisba
WTAF? 😱
This is scary shit. What the hell is wrong with Apple!
Maybe time to rethink my cloud strategy to prevent something similar happening to me.
@parisba stupid question: so outside Italy you can buy 500$ apple gift card?
@parisba
This is exactly why some of us have never trusted the vertically integrated service models pushed by the American capitalist tech companies.
I haven't missed Apple since I installed Linux on my macbook over a decade ago.
I wish you good luck and I hope that you find a way to sort out some sort of local back up in the future.
More power to the people less to the billionaires.
@parisba Unfortunately, this is the problem with these big tech companies and late-stage capitalism. The only thing that will help at this point is a lawyer, including a stated punitive amount (per day, starting in a week's time) of damages for each day they leave your account locked and your data inaccessible. Pleading obviously doesn't help at this point.
This is absolutely horrific.
Denying you legal access to the devices you own, or at least your data has to be illegal? 😟
@parisba Due to the ".nz" TLD, I don't expect you to fall under EU jurisdiction?
@parisba looking forward to hearing about a resolution as I recently had a bit of an odyssey with Apple IDs and Apple support myself. If you lose access to your ID it is really quite a disaster.
@parisba another reason why apple should not be allowed to force the use of iCloud as only possible automatic synchronization service.
I hope you get your account back.
@parisba hi Paris, would like to help - is there an apple email address I could write to on your behalf?
I think all of us should write to them.
Would a change.org petition work? I'd happily sign
@parisba someone managed after 500+ days . Maybe some useful information for you https://www.reddit.com/r/apple/comments/xgvs3l/apple_permanently_disabled_my_apple_id_only_to
@parisba definitely get hold of a lawyer
@parisba Lead with 10 year experience of customer service here. Did those guys denied you escalation? For real? The "it's not going to do anything" excuse sounds like they do not want you to escalate.
- Keep calling (phone is much preferable). It hurts their one call resolution scores and a big fish at the customer experience team will eventually have to barge in.
- File a complaint with any applicable regulatory agency or business bureau. Both tell them you are going to do so AND do so.
- The nuclear option given the value of your losses, consider hiring an attorney to send them a proper warning
@parisba have you written to tcook@apple.com ?
it's on the orange site if you can spare an upvote too
