posted about my Apple ID woes, please share widely?
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@parisba
WTAF? 😱
This is scary shit. What the hell is wrong with Apple!
Maybe time to rethink my cloud strategy to prevent something similar happening to me.
@parisba stupid question: so outside Italy you can buy 500$ apple gift card?
@parisba
This is exactly why some of us have never trusted the vertically integrated service models pushed by the American capitalist tech companies.
I haven't missed Apple since I installed Linux on my macbook over a decade ago.
I wish you good luck and I hope that you find a way to sort out some sort of local back up in the future.
More power to the people less to the billionaires.
@parisba Unfortunately, this is the problem with these big tech companies and late-stage capitalism. The only thing that will help at this point is a lawyer, including a stated punitive amount (per day, starting in a week's time) of damages for each day they leave your account locked and your data inaccessible. Pleading obviously doesn't help at this point.
This is absolutely horrific.
Denying you legal access to the devices you own, or at least your data has to be illegal? 😟
@parisba Due to the ".nz" TLD, I don't expect you to fall under EU jurisdiction?
@parisba looking forward to hearing about a resolution as I recently had a bit of an odyssey with Apple IDs and Apple support myself. If you lose access to your ID it is really quite a disaster.
@parisba another reason why apple should not be allowed to force the use of iCloud as only possible automatic synchronization service.
I hope you get your account back.
@parisba hi Paris, would like to help - is there an apple email address I could write to on your behalf?
I think all of us should write to them.
Would a change.org petition work? I'd happily sign
@parisba someone managed after 500+ days . Maybe some useful information for you https://www.reddit.com/r/apple/comments/xgvs3l/apple_permanently_disabled_my_apple_id_only_to
@parisba definitely get hold of a lawyer
@parisba Lead with 10 year experience of customer service here. Did those guys denied you escalation? For real? The "it's not going to do anything" excuse sounds like they do not want you to escalate.
- Keep calling (phone is much preferable). It hurts their one call resolution scores and a big fish at the customer experience team will eventually have to barge in.
- File a complaint with any applicable regulatory agency or business bureau. Both tell them you are going to do so AND do so.
- The nuclear option given the value of your losses, consider hiring an attorney to send them a proper warning
@parisba have you written to tcook@apple.com ?
it's on the orange site if you can spare an upvote too
@parisba For the photos, etc. you may have some luck with a subject access request under Australia's equivalent of the GPDR (which I think is called the Australian Privacy Act). Good luck getting this sorted.
@parisba Absolutely horrifying. Glad I found you on Mastodon! Please let us know what happens. I hope you get things back. Might even need legal help here.
@parisba yeah, this has always been a risk. As soon as AI bots started google-account permabanning people for AI bot reasons over nonsense like colourful youtube comments (real and imagined) I packed up and left the system. Not because I want to be a dick on youtube, but because I cannot trust high-stock-price-bags-of-words to be the masters of my digital life. If you ever get your stuff back - disconnect it. Eggs, basket.
@parisba They did this to me as well a few years back…then essentially denied me access to about $1,000 worth of music I had downloaded for my (back then) iPad. Not amount of conversation, emails, or social media posts remedied the situation. They won, I lost. Good luck. HN just might do it.
