posted about my Apple ID woes, please share widely?
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@parisba let’s keep all the data about entire life on proprietary, American, corporate software!! It can’t go wrong, right? Right???
Btw, I think it would be beneficial to move all government data (especially European) to some American, proprietary software like this. The scale would save us so much money!!!
Oh wait, we have no access anymore? And some AI gives our secrets to others?? Can’t be 🫨
@parisba let’s keep all the data about entire life on proprietary, American, corporate software!! It can’t go wrong, right? Right???
Btw, I think it would be beneficial to move all government data (especially European) to some American, proprietary software like this. The scale would save us so much money!!!
Oh wait, we have no access anymore? And some AI gives our secrets to others?? Can’t be 🫨
@parisba Sorry to hear that. Apple are treating you terribly.
If anything good comes of this, it would be that people stop supporting 🇺🇸 Big Tech oligarchies.
We should abandon Apple, Alphabet, Meta, X, etc.
For the people saying why use gift cards that big, you can cash out credit card rewards for gift cards and Apple is a popular choice. Paid for most of a MacBook Pro with 3 $500 gift cards, though I’d be nervous to do it now!
@parisba Find My is probably the reason you can't logout from your devices. Ironically you can even enable Find My while your account is locked (I did at some point, it's just a switch), but then you can't disable it (because for turning the switch off it requires your password, thus a login, and you're locked out of that). Fortunately in my case it was a simple lock due to probably too many invalid password errors and I was able to unlock it by email, but it's a terrible trap nonetheless.
@parisba Hi Paris, this is awful! I am back with my previous employer and have access to an Enterprise Support Account which has plenty of headroom to put in a ticket on your behalf. Hit me up on Monday?
@parisba it's why i moved out of apple it work wonder when it work, but when it don't you are screwd
@parisba as a human beeing: sorry to hear
as an open source, self host fanatic: i have no sympathy for this issue
Relying on commercial big tech for all your digital data can almost not be avoided. We should steer away from it… the cloud is just somebody else’s computer.
Go open source whenever possible…
Clear and enforceable rules and regulations are needed to protect the users against these murky unpredictable and in-transparant monopolies that can simply ban without reasoning.
@parisba I'm really sorry for your loss, but it's never a good idea to have all eggs in one basket, especially photos and such w/o a backup.
Also gift cards, key codes or anything designed for a middle man is always a massive risk in my book, so many people have lost their Steam accounts for redeeming a code that'd been purchased with a stolen CC.
@parisba Corporations do not deserve our loyalty, version 10,000,000,0000.
@parisba Well you are dealing with a big-"tech"-company. What made you think thy care about you? What made you think that, unlike all other big-"tech"-companies, they would not be your enemy?
@parisba So sorry to hear what's happened, it sounds like the worst nightmare imaginable. This part particularly made me roll my eyes:
"I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell."
FFS. That is terrible API design...
@parisba Off topic, but I took the opportunity to block all the accounts who blamed you for not being FOSS-enough.
@parisba I’ve sent your blog post to Tim Cook and Joz on twitter asking them to escalate ASAP
@parisba you don't have a backup of your data? Lesson learned I guess, hope that's the first thing you do when/if you regain access!
@parisba This is honestly nightmarish, I really hope you’ll be able to solve this somehow
@parisba
Microsoft did similar to me with changing their login stuff to one only, and caused me to be unable to access all my art and photos and more for years that was uploaded to their cloud storage but couldn’t now access & there was no one I could reach out to, to fix it. So much work, my life, lost.
Apple also makes it hard to download your work from the cloud and put it on any other hardware.
@parisba Sad story. I hope you get somewhere. Try writing to CNN or other big media, see if you can get some traction with the story.
But the lesson is - never trust your data or your life in any way to big corps. They are all uncaring and corrupt to some level or other. They do not give a flying fuck about customers, full stop, unless you are a billionaire or own a media company, or are an orange dictator.
@parisba I’ll see what if anything #aapl shareowners can do. I am terrified of this too as a personal and small business user (try to keep your spending on each separated to satisfy tax authorities, and not have all eggs in one fragile basket). So many things #aapl seemed to get right and see from the u/x. If this is how they use #ai,or just write code poorly for fraud alerts, it is not good.
@parisba have you made a complaint through apples complaint procedure (probably?). I don’t know if it will help but I learnt that complaints are handled separate to support escalation. After I was repeatedly told there was no one higher to escalate an issue too by chance instead of saying “escalate” I said i wanted to make a complaint and suddenly the support person who said there was no way to escalate further gave me a written contact address for complaints.
@parisba two things:
- Get professional data recovery for your laptops. Alternatively, boot them in target disk mode and have another mac user copy them to a NAS for you. Always have a local copy of the stuff you care about!
- Find a lawyer to write them a letter. Letters from lawyers go to the legal department, which is instant escalation. If that doesn’t work, consider further legal action.
@parisba that’s a very sad to see this type of action from a big corp. To be honest this should be a a wake up call for all of us to learn about self hosting, privacy and ownership of devices and services.
@parisba shared but you should ask yourself why you have made yourself so dependent. If you have been working and programming intensively for 20 years, it shouldm't be a problem to run your own Nextcloud, which works wonderfully with Apple Devices.
@parisba
But you had backups of all content?
@parisba sadly, your best bet is to hire a lawyer that is specialized in these cases.
Friend of mine had a similar thing happening with their professional account on one of the big social media platforms. Nothing helped except this.
I hope you get your account back.
@parisba Very sorry about this. Some advice: Email Tim Cook’s office. tcook@apple.com. You’ll likely receive some correspondence from corporate executive relations, who can typically escalate your case in some way. It’s a long shot, but worth a try.
@parisba sadly I no longer know anyone who still works in Apple to pass this on to.
@parisba Oh, this makes me nervous! I'm about to migrate both a 2013 Macbook Air and a 2017 iPhone X to new equivalents that I've bought, and I have two Apple IDs at the moment (Apple's fault, NOT mine). I'd noticed that there was some new "one account" thing going on, and I was already jumpy about this. Now I think it would be wise to read your article... :(
@parisba very thankful for my hard drives 😳
@parisba I feel for you. I had this shit happen to me on PayPal. I couldn't re-register my credit cards for years because I dared to log in from China in 2010 and they flagged the account as "suspicious". Good it was just PayPal.
Proves to me that I am somewhat right about my mindset of mostly staying away from golden products cages.
I wish you all the luck 🍀 to get your account and data back!
@parisba it starts with laptops and might continue with medical devices. We need to be loud about stuff like this!
@parisba apple is no better than google or facebook. I hope it was a lesson learned and your new nextcloud self hosted instance has a backup.
@parisba what a horrible situation to be in. Apple seems institutionally incapable to find a humane way to resolve something like this.
@parisba this reminds me the Brazil movie https://en.wikipedia.org/wiki/Brazil_(1985_film) . I wish you a speedy back to normal.
@parisba
WTAF? 😱
This is scary shit. What the hell is wrong with Apple!
Maybe time to rethink my cloud strategy to prevent something similar happening to me.
@parisba stupid question: so outside Italy you can buy 500$ apple gift card?
@parisba
This is exactly why some of us have never trusted the vertically integrated service models pushed by the American capitalist tech companies.
I haven't missed Apple since I installed Linux on my macbook over a decade ago.
I wish you good luck and I hope that you find a way to sort out some sort of local back up in the future.
More power to the people less to the billionaires.
@parisba Unfortunately, this is the problem with these big tech companies and late-stage capitalism. The only thing that will help at this point is a lawyer, including a stated punitive amount (per day, starting in a week's time) of damages for each day they leave your account locked and your data inaccessible. Pleading obviously doesn't help at this point.
This is absolutely horrific.
Denying you legal access to the devices you own, or at least your data has to be illegal? 😟
