Discussion
I am shocked by how fast credit card issuers in Denmark block credit cards based on a hunch.
I have now twice had a card blocked, because their AI system saw a "suspicious usage pattern". Both times it was just me using my card normally.
It is deeply problematic, because you get no warning. You are just standing in the middle of nowhere in a foreign country, and suddenly you cannot pay the cab to the airport, because the AI God has spoken.
Is it like this in your countries as well?
@randahl @darrell73 I use Apple Pay and Revolut when abroad. I have paid for stuff with my British debit card when abroad and never had any issues. I’m wondering if credit cards flag stuff that a debit card wouldn’t flag.
@randahl Just wait until all customer service is also replaced by AI, then it’s going to get really bad. And in situations like that, you won’t be able to do anything about it, because the AI will tell you the block is correct.
I know Amazon is a terrible company in many ways, but their customer service (because real, well-trained people) is just (still) really good.
@randahl Oh, yes, about 12 years ago in the US. We had announced our trip. No real AI back then My partner had paid for ordinary walking shoes for me (due to the small size for a male?). I still had a working card, but he was traveling on to Surinam and was supposed to pick up a new card at home . Totally unacceptable.
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@randahl
Used to happen to me almost weekly traveling to Mexico from US until I gave my CC company a list of countries I planned to visit, and that reduced it to a monthly problem. After years of that, it eventually stopped being triggered by foreign travel and now only happens a few times a year for online purchases or domestic travel by car.