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the magnificent rhys
@rhys@mastodon.rhys.wtf  ·  activity timestamp 2 weeks ago

Ironically, the controversy around #framework's transition to a nazi bar appears to have rapidly accelerated their transition into a nazi bar.

Their community forum threads and associated threads elsewhere are getting brigaded by the sort of belligerent right wing asshats they were sponsoring and promoting while their normal, more ethical customers and fans flee.

It'll be very interesting in future months to see how their now vastly smaller 'big tent' impacts their sales.

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the magnificent rhys
@rhys@mastodon.rhys.wtf replied  ·  activity timestamp 2 weeks ago

It's been a while since I've done any big customer experience work but I have a feeling this is going to become an excellent case study in knowing who your customers are and aren't.

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