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Stefano Marinelli
@stefano@mastodon.bsd.cafe  ·  activity timestamp 3 days ago

Another small victory today.

A salesperson had almost convinced a client to move their email from 365 to Google because "they hold all the cards now". I stepped in and suggested they keep their email on servers that they control instead. The salesperson almost mocked me, treating me like a "nerd" who doesn't understand how the world works.

I was happy to be a nerd, if necessary, to explain the pros and cons of the solution to the client.
The result? The salesperson was politely thanked and "sent home", and I'm now evaluating some details of the new mail server, which, by the client's choice, will be based on OpenBSD.

Because people need explanations, not brochures.

#OwnYourData #OpenBSD #RunBSD

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Anders Gulden Olstad
@andersgo@mastodon.bsd.cafe replied  ·  activity timestamp 21 hours ago

@stefano "It's all about the cards..." Well, that depends if you care to play the card game they lay out or prefer something completly different alltogether.

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 21 hours ago

@andersgo exactly

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JaK
@jak@defcon.social replied  ·  activity timestamp 2 days ago

@stefano Great job Stefano 😄 great to see that in Italy we have a strong tribe of *BSD fellowers :-)

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The Psychotic Network Ferret
@nuintari@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@stefano Nice, well done!

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mms :runbsd: :emacs: :c64:
@mms@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@stefano ah, the dreaded “real world” which has its wars of “running”:/(

Congrats

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@mms thank you. Yes, exactly. The "real world"

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Vivekanandan KS :nixos:
@vivekanandanks@mstdn.social replied  ·  activity timestamp 2 days ago

@stefano
"Holds all the cards?"
U should have told him: "Yes True, but only if we don't know how to self host and rely on a corporate selling pitches to decide what's good for us"

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@vivekanandanks It's roughly what I said, but in an extremely subtle way. The client understood it perfectly, the salesperson did not.

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Julian Andres Klode 🏳️‍🌈
@juliank@mastodon.social replied  ·  activity timestamp 2 days ago

@stefano running the mail server is easy the hard part for doing it in a business is all the other stuff like audits for ISO/IEC 27001:2022 certification and whatnot, such that other businesses or governments can contract you.

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oldsysops
@oldsysops@social.dk-libre.fr replied  ·  activity timestamp 2 days ago
@stefano@bsd.cafe not so small victory I think!
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Chris
@thechris@norden.social replied  ·  activity timestamp 2 days ago

@stefano Good for you!
I just lost that battle - we are moving from onprem Exchange to 365 because the CEO wants all those shiny cloud integrations for their calendar.

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@thechris I know what it means 😔

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Francesco P Lovergine :debian:
@gisgeek@floss.social replied  ·  activity timestamp 2 days ago

@stefano Good, you won a battle, but the war is still here to stay. Here, we (all people with the same ideas about) lost the battle in our national research institution. The prospect is that those monopolies will start to accept email only from qualified/registered peers, citing spam as the excuse, not too far in the future.

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TomAoki
@TomAoki@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@stefano
Well, having Google "as a backup" wouldn't be so bad, if it's possible to be sanely configured. But putting encrypted snapshot of mail data on Google or any other clowd service would be easier "as a backup for time in disaster".

The sales person should have proposed such a use-cases.

And I'm old enough to retrieve my emails into local using POP3, preferred over IMAP. (gmail "service" doesn't seem to like it, though.)

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omar
@omar@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@stefano tell me you were cheering with an espresso cup in the hand, equivalent of "dropping mic" for the nerds :)

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@omar oh, I did 😆

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Alan Hicks
@AlanHicksLondon@fosstodon.org replied  ·  activity timestamp 2 days ago

@stefano now more than ever we need to run our own servers, open source is there ready and waiting. Thank you 👍

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Arnel Šarić Sharan :verified:
@sharan@metalhead.club replied  ·  activity timestamp 2 days ago

@stefano
Amazing job.

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slash
@agreeable_landfall@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano Just in case he hasn't seen this -- @mwl

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AndreasDavour
@AndreasDavour@dice.camp replied  ·  activity timestamp 3 days ago

@stefano #RunBSD !!

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Paul_IPv6
@paul_ipv6@infosec.exchange replied  ·  activity timestamp 3 days ago

@stefano

presenting technically correct information, without a financial gain bias, isn't guaranteed to work every time but it's definitely worth trying every time. sometimes, the right thing happens.

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@paul_ipv6 exactly. Here, there is also financial gain so they're happy^2.

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Paul_IPv6
@paul_ipv6@infosec.exchange replied  ·  activity timestamp 2 days ago

@stefano

FOSS is never "free" but it is frequently cheaper, or no more expensive and more secure/private, than commercial software. i've been encouraged at the various EU govt efforts to go that way.

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Steffen Voß
@kaffeeringe@social.tchncs.de replied  ·  activity timestamp 3 days ago

@stefano What are your arguments?

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Daniel 黄法官 CyReVolt 🐢
@CyReVolt@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano In the meantime, the provider I've been paying to host my email just moved to Office365 and it took me many hours to get back into my email. *sigh*
I wish it were easy to find a decent self-sovereign provider for personal use. 🥺

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Led By Fools
@MHowell@kolektiva.social replied  ·  activity timestamp 3 days ago

@CyReVolt @stefano This is the kind of info a beginner like me needs to understand about email servers and OpenBSD. Could you comment on completeness and correctness of this guide?

https://www.reddit.com/r/selfhosted/comments/12aydcc/beginners_guide_to_simple_selfhosted_email_on/

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Steve's Place
@steter@mastodon.stevesworld.co replied  ·  activity timestamp 3 days ago

@stefano I set up and ran one for a small hosting group. Good for you!

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ciara
@doti@pl.catboyindustries.co replied  ·  activity timestamp 3 days ago
@stefano ... google holds all the cards? says who lol
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Orcanize
@orcanize@toots.matapacos.dog replied  ·  activity timestamp 3 days ago

@stefano yeah but the flip side is managing that server and the spam blocking and all the other crap that comes with it

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gunstick
@gunstick@mastodon.opencloud.lu replied  ·  activity timestamp 3 days ago

@stefano there is even an open spurce exchange-like server. Will ypu propose that or a more standard solution with postfix, imap etc?

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@gunstick I'll propose a standard solution but with OpenSMTPD, dovecot (or cyrus imap), etc.

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FediThing 🏳️‍🌈
@FediThing@social.chinwag.org replied  ·  activity timestamp 3 days ago

@stefano

Wooooo well done Stefano! 👏

Brilliant work!

Also, it's always worth suggesting the self-hosting option even if someone doesn't go with your plan, because it puts it on their radar and they are way more likely to consider it in the future.

People are never going to consider options they don't know about.

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@FediThing thank you - exactly. People don't always follow this kind of advice, but they are now aware that there's an alternative. So they will consider it, next time.

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Viss
@Viss@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano fuck yes

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Frank O'Dwyer
@fodwyer@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano how does one do that nowadays ? I feel like it used to be possible to do that back in the day … but I thought it was well nigh impossible nowadays to avoid email going into some black hole if not on some well known service? And i am a nerd! Lol. Is there a good write up anywhere ?

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@fodwyer There's the "Run your own Mail Server" by @mwl and it's covering all the aspects.
I've written something here: https://it-notes.dragas.net/2024/03/08/make-your-own-email-server-freebsd-opensmptd-rspamd-dovecot-part1/

This will give you a working and reliable mail server but be sure to have a clean IP address.

IT Notes

Make your own E-Mail server - Part 1 - FreeBSD, OpenSMTPD, Rspamd and Dovecot included

Make your own E-Mail server - Part 1 - FreeBSD, OpenSMTPD, Rspamd and Dovecot included
⁂
More from
Stefano Marinelli
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Michael Lucas :flan_set_fire:
@mwl@io.mwl.io replied  ·  activity timestamp 2 days ago

@stefano @fodwyer

Running your own email has several prerequisite skills, such as DNS.

But once you have those, and learn to ignore the doubters, it's not hard.

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Rainbow Forge
@rainbowforge@tech.lgbt replied  ·  activity timestamp 2 days ago

@fodwyer @stefano
Came here to ask this 😅 everything I've been reading about self hosting email has basically said: do it if you don't like your emails being delivered 😭

TIA!!

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Frank Gronenberg
@frikkelgard@troet.cafe replied  ·  activity timestamp 3 days ago

@stefano Congratulations, very well done!

Where you notably ahead of the sales person regarding the clients trust by way of earlier collaborations or where your arguments simply _that_ good or both? ;)

It would be really interesting to know the specifics of such a real world example of a FOSS-powered E-Mail suite. Which software packages on what servers? Which software is going to be used in what fashion by the users?

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@frikkelgard I've been working with this client for years, so they trust me. I explained why this isn't the best choice for them: they're quite careful with their data (using Nextcloud, etc) so why keep their e-mails (with their contracts, agreements, etc) on someone else's servers?
They want OpenBSD: they have some VPN entrypoints and were positively surprised when the recent ssh security issues didn't affect the OS. So they want more OpenBSD 🙂
The setup will be based on OpenSMTPD and Dovecot, spamd or rspamd (the latter will probably be better for their task). Nextcloud will continue to serve them for calendars/contacts, but I'd like to show them SoGO, too.

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Frank Gronenberg
@frikkelgard@troet.cafe replied  ·  activity timestamp 2 days ago

@stefano Very interesting, thank you for the detailed answer!

Privacy, data protection, political, even ethical issues (which are many) aside, I find myself increasingly unable to "operate", "support" or rather consume M365 in a way which really serves the business needs of the SME I am a salaried employee of.

And that definitely isn't the case for my team's lack of trying.

Documentation is outdated, obscure, misleading, superficial or missing.

Official support is a mere performance thereof.

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oxy
@oxyhyxo@mastodon.bsd.cafe replied  ·  activity timestamp 2 days ago

@frikkelgard @stefano I can’t speak for @stefano but from my experience:

Everyone has had enough experience now with 365 to have been burned by it. Things randomly not working, no one to contact when they aren’t. Yes MSFT has support, no they wont help you.

Hilariously, I imagine this is part of the pitch for Google Workspace. But they have the same issue. Clients know that unless you’re a Fortune 500 company Google/Amazon/MSFT dont give a shit about you.

Businesses realise that paying a little extra to get a real person on the phone who can meaningfully help **now** is worth it, especially if you have a track record of doing so.

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Paul Wilde :dontpanic2: :smeghead: :archlinux: :freebsd:
@paul@notnull.space replied  ·  activity timestamp 3 days ago

@stefano with your permission, i am definitely saying "can you provide an explanation instead of this brochure?" Next time a client sends me a brochure they were sent by a sales rep for my consideration 🙄

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A_Minion
@A_Minion@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano || One of the absurdities. Several years ago we built a "Linux Lab" in a corner classroom of the local HS. From the time we turned the router on with most every problem the IT people had they would point at us with some comment about our ruining their security. 8*) Glad you had a good experience. After about 3 months we were unplugged.

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Internet Rando
@mousey@mastodon.seattlematrix.org replied  ·  activity timestamp 3 days ago

@stefano Random, but sincere, kudos!

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 3 days ago

@mousey thank you!

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glzr
@glzr@mastodon.bsd.cafe replied  ·  activity timestamp 3 days ago

@stefano i'm full of envy , did not have clients on my mail servers since the great Zimbra days . my personal server is DoveCot and Postdix although i'm afraid to give it to my clients and handle the endless problems with mails they MSFTshit is blocking. .

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 3 days ago

@glzr I can understand your point...

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Jordan
@thedarkener@defcon.social replied  ·  activity timestamp 3 days ago

@stefano This is the direction we need to head (back) toward. Good work! 😎

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Pete
@Caffetino@mastodon.social replied  ·  activity timestamp 3 days ago

@stefano good work!

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 3 days ago

@Caffetino thank you!

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fedops 💙💛
@fedops@fosstodon.org replied  ·  activity timestamp 3 days ago

@stefano nice! 👍 But people are actually moving from msft to google?

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Stefano Marinelli
@stefano@mastodon.bsd.cafe replied  ·  activity timestamp 3 days ago

@fedops they are. I don't exactly know why, but they don't want to deal with msft anymore.

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fedops 💙💛
@fedops@fosstodon.org replied  ·  activity timestamp 3 days ago

@stefano huh, interesting!

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qwertz
@qwertz@defcon.social replied  ·  activity timestamp 3 days ago

@stefano great job !

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