Apropos my #TechIsShitDispatch threads…
If you are involved in any way with building #software, and you care about quality, for God's sake, give your users a way to submit feedback.
Not a support ticket or a net promoter score survey or an AI chatbot.
It should be a prominent "go here to tell us what we got wrong" contact method whose responses people actually read and pay attention to.
Your users are your biggest QA team, why aren't you using that?
#webdev #programming #tech #UXDesign