I got in touch with Apple Support yesterday to figure out why my computer still wasn’t ready. They told me they were waiting on replacement speakers to come in. SPEAKERS. Why did my computer need speakers? They didn’t know.
I went to the store today and had a conversation with a manager who was defensive, discourteous, and full of excuses.
He either did not know or would not say why my speakers needed to be replaced.
According to him the geniuses just “follow the manual” and that’s all they can do. And they don’t get proper training anymore, according to him. So he’s thrown his Genius Bar under the bus. But he’s also telling me I should be grateful that they’re basically “rebuilding [my] computer from scratch”. So that tells you what you need to know about how this guy treats customers.
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