Typical #Microsoft being Microsoft. And he's right when he says they have "miserably incompetent IT." Having to deal with their sign-in methods is a pain when it works. Imagine how much when it doesn't because your account is locked out, but then requires you to sign in to file an appeal.
These are the reasons why I stick with #FOSS, and not the kind Microsoft says it supports (#OpenWashing). #LibreOffice