I'm so sick of the WINZ call centre putting me on hold, often for an hour or more. When they have the technology to automate a callback, when a staff member is ready to speak to me.
It's especially irritating when the reception bot asks me if I want a callback, and I say "yes" and it puts me on hold anyway. This has happened twice now. Why don't they just do this automatically whenever there isn't a human ready to answer the call FFS?