When someone says they hate your product with a burning passion
https://www.getflack.com/p/responding-to-negative-feedback
#HackerNews #negativefeedback #producthate #customerexperience #responsivebusiness
Why We're Never Using Wise Again – A Cautionary Tale from a Business Burned
https://shaun.nz/why-were-never-using-wise-again-a-cautionary-tale-from-a-business-burned/
#HackerNews #Wise #CautionaryTale #BusinessBurned #CustomerExperience