Discussion
I remember when I used the feedback mechanism built into the Slack app on macOS to submit a bug report, and someone from Slack got back to be promptly to acknowledge the problem and ask for some more detail. Then the bug was fixed a few days later. This was many years ago.
Today, I can't even find the feedback feature in the Slack app. It's easy to blame Salesforce for this—and I do, because it's also probably correct. (That, and the usual transition from "scrappy startup" to "big company.")
@siracusa Also Help > Give feedback.
Not sure how they could make it any easier/clearer.
@fabienmarry The Slack app has trained me to only look for features within the window.
@siracusa That’s exactly how I remember (very) early Figma times. I used to chat with the team nights and days straight in the app, and it was so awesome to see that my nitpicks actually made it into the product. There hasn’t been such a channel for a very long time, and it’s no wonder, sadly.
@siracusa in the Menus. Help -> Give Feedback.
See also Help -> Troubleshooting -> Report Issue ...
@siracusa We were a scrappy (European) startup that got acquired by a big (American) enterprise software company. A lot of things changed (mostly for the worse of course) but one of the first and biggest impacts of our day-to-day work life was the forced switch from Slack to Teams.
I’ll take back enshittified Slack over Teams anytime.
@siracusa I love low-friction feedback mechanisms like this. Linear (Trello competitor) have an excellent one. Easily found single textarea and you get a short and to the point zero-boilerplate response quickly.
@siracusa I used it just as you described maybe 6 months ago when the macOS custom text replacements stopped working in Slack. They told me they were already working on it, and followed up a couple weeks later when it was fixed.
@siracusa Years and years ago, I reported what I thought was a bug in Slack using `/feedback` and immediately got a reply that said, “Greg? It’s Michelle!”
It was Michelle Jones, who I’d worked with at ThinkUp, and she patiently explained how to zero out my local cache and fix the problem.
Ever since, I’ve expected all tech support to be from someone I already like that can instantly solve the issue.
It hasn’t worked out that way.
@siracusa does that still work:
If you are a Slack user, you can use the /feedback command in Slack
@siracusa BRING BACK IRC COMPATIBILITY YOU COWARDS!
@siracusa Slack recently gave me a dialog for a new feature with the “maybe later” non-cancel button, so you know things are going downhill rapidly over there.
@siracusa could be worse: I’m using teams at work😭😭😭😭😭
@siracusa write /feedback anywhere
@siracusa I imagine the quantity and quality of feedback are inversely proportionate. In the beginning you have scrappy users who write good reports with valuable information. These days it would probably be 1,000/sec of MY BOSS SAYS I NEED TO JOIN THE #corp-bullshit CHANNEL BUT I DON'T SEE IT PLZ HLP.
