Post by @siracusa@mastodon.social

After being bounced back and forth multiple times between regular Apple support and Apple Developer support, both claiming that this is the other party's problem to solve, I am now looking for anyone at Apple who can put me in touch with the folks that control the system that "locks" Apple Accounts for security reasons.

The Apple Account locking system is a thing that exists! Someone controls/manages it! Please let me talk to them!

See this thread for context: https://mastodon.social/@siracusa/117196097301277170

John Siracusa

@siracusa@mastodon.social 3 wk. ago

I've had to "unlock" my developer Apple ID once every 5 days on average for the past three months, and once per day for the past three days.

Each time I do it, I have to perform a delicate dance to navigate what seems to be some kind of request throttling that gives me HTTP 503 responses during the unlock process, making it impossible to complete its several steps. Then my session times out and I have to start over.

I've been trying to unlock my ID for about an hour so far this morning…

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mbk

@maybe_mbk@mastodon.social last wk.

@siracusa

> The Apple Account locking system is a thing that exists! Someone controls/manages it!

That's a bold assumption. Siri took that over in 2017 ...

Miles

@milescederman@mastodon.social last wk.

@siracusa this used to be a problem for me on my Costco.com account of all things. Was constantly getting locked or ordered rejected. Eventually I did get through to some security person, who verified me and flipped a bit - never had a problem since. I hope you can get hold of that person!

Merlin Mann

@hotdogsladies@mastodon.social last wk.

@siracusa

turbo (v.)

#FollowUp

Mieszko Ślusarczyk

@spitfire@mastodon.social last wk.

@siracusa maybe someone wrote the system few years ago, left and now no one knows how it works? ;)

Kevin Dente

@kevindente@mastodon.social last wk.

@siracusa this smells like a “you gotta find the one guy in the basement cubicle that knows how to fix this problem" issue.

Bryan Culver

@bryanculver@fosstodon.org last wk.

@siracusa not to use a business term you’ve probably wanted expunged from memory, but I’m guessing for “The Apple Account locking system”:

- No documented RACI table exists
- Even if it exists, it hasn’t been circulated to all involved
- The de facto team that does now own it, wasn’t informed they do
- Said team almost certainly was never trained on how to manage it

Warner Crocker

@WarnerCrocker@mastodon.social last wk.

@siracusa This may sound crazy, but send an email to Ternus. In a similar, but not as serious as yours, situation that went on for a couple of years, it wasn't until I wrote to Federighi, and someone on his staff caught the email and Craig got the problem escalated and fixed. It's a throw your hands in the air crap shoot, but then that's where you are anyway.