looks like I'm taking Optus to the TIO over some billing bullshit - my NBN service was disabled/churned on the 27th of August, my card charged the full amount on the 28th and my service "cancelled" on the 30th - now they're refusing to even give a pro-rated refund when really I'm entitled to a full refund considering i couldn't use the NBN service they billed me for
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@decryption lol classic Optus, can’t seem to align service and billing dates
@jpm the bigger the company the more hopeless the billing
@decryption @jpm while aussie’s communication and support hold times recently were useless their billing was flawless. Instant pro-rating
@decryption man, I went through something similar when I tried to cancel my Telstra NBN service years ago. took me 3 attempts and an escalation to CANCEL my service that we were no longer using.
@theraspb i reckon they make millions of pure profit by exploiting the disparity between their systems
@decryption lighting a TIO-sized rocket under Optus’s butts is always fun
@yaakov i've never had to interact with the TIO before!
@decryption TIO were brilliant in getting iinet to refund me after all their stuff-ups when I changed providers.
