I have brand new HP laptop, 2 months old. It's been stashed in a drawer for the last month, so its battery is probably completely empty. It doesn't boot nor seems to charge (the LED indicator doesn't power on). Even after doing a "hard reset" as documented in HP's troubleshooting guide nor having it plugged for around 30 minutes. Any advice on how to bring it back to life before sending it back? Thanks in advance!
#AskFedi #FediHelp
4
Replies
0
Boosts
@marcos Hi!
I'd like to mention in no way I am a professional, I just mess around with laptops, but the first thing I would recommend is get the correct name and model of the laptop and go to Ifixit website and see if there is a guide for opening your device.
And there is definitely something wrong with your device, it should be booting, so it could be a couple of issues, the battery went or there was a fault with the motherboard they provided or maybe even a wire came loose.
But if you open the device the warranty will be void, so it is up to you, but my personal experience with sending laptops back to the company, is they don't really fix it at all and in fact took 6 months before I got my device back, and it still wasn't fixed.
That of course is all my personal experience and it could be different for you. It might be worth sending it back and if it still isn't fixed then attempt to find another place or try to fix it yourself?
Disconnect the charger and all USB devices. Press the Power button for a full minute. Plug the charger back in. Wait 5 minutes and then try to power on.
If that doesn't make a difference, try letting it charge overnight.
If that still doesn't work, it might be necessary to ship it for repair under warranty.
Disconnect the charger and all USB devices. Press the Power button for a full minute. Plug the charger back in. Wait 5 minutes and then try to power on.
If that doesn't make a difference, try letting it charge overnight.
If that still doesn't work, it might be necessary to ship it for repair under warranty.
