When I was growing up, we had operating systems that exposed a lot of the technical details about their inner workings, and websites that let us use code to customize them, like MySpace and Geocities. UX designers in tech have since optimized away most of the stuff that allowed and encouraged people to learn to use technology and now people get confused by files and browser tabs. And as the knowledge shrinks, more and more things have to be simplified away. I only ever see it as a one way road.
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@Gargron I, too, thought about this subject yesterday. More specifically: why do we so often *start* with the assumption that ”regular people” are incapable of learning how to use their computers? Can’t we give it a try, to see if some of them are willing to learn more than just clicking an Install button on their phones? There’s a whole generation of Gen Z who we ignored to teach computers to. We didn’t give them the incentive to even try learning.
