We reviewed the evaluation comments and noted the following:
Hallucinations: Nine of 20 (45%) AI Scribe systems fabricated information and made
suggestions to patients’ treatment plans, such as referring the patient for therapy or ordering blood tests, even though these steps were not mentioned in the simulated recordings. Evaluators also noted hallucinations that could impact patients’ health. For example, the submitted notes included statements that there were “no masses found” or that there was presence of anxiety in the patient, although this information was not discussed in the recordings.
Incorrect information: Evaluators found that notes generated by 12 of 20 (60%) AI Scribe systems captured a different drug than what was prescribed by the doctor.
Missing or incomplete information: Notes generated by 17 of 20 (85%) AI Scribe
systems missed key details about the patients’ mental health issues in at least one of the two tests, even though this was mentioned in the simulated recordings. In addition, six of 20 (30%) vendors’ system-generated notes missed the patients’ mental health issues fully or partially or were missing key details about those issues across both tests.