Hey, by the way, about that Cloudflare "Matrix server" thing: it's a recurring pattern for Cloudflare employees to show up and start pushing back on any criticism of the company while continuously insisting that they "do not speak for the company" and that they're there on personal title. They've been doing that for over a decade.
Recurring enough that it looks a hell of a lot like a deliberate strategy to exhaust and sabotage critics, which sure would be consistent with what I've heard from people who've actually worked there - intentionally exhausting critics has been an intentional part of their corporate playbook for a very long time. There's a reason they were able to coast by on their shiny reputation for so long.
Plan and interact accordingly. For example, by making it clear that you will consider them to speak for the company no matter what they say, if they show up to defend it from criticism.
(Signed, someone who's been dealing with Cloudflare's war of attrition for a very long time)