Yes, but have you considered the possibility that AI might become self-aware and enslave the human race? Or possibly come up with the solution to the climate emergency *and* the cure for cancer?
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The efficiencies the private sector stands to realize by replacing customer service agents with chatbots are truly boundless.
@pluralistic
1: replace agents with chatbots
2: clients try to reach the company
3: reduce the remaining agents because they're not able to respond every call
4: clients leave
5: company shuts down
Now it's perfectly efficient, at last.
@pluralistic Well, I guess it is efficient from the provider's prospective, since they no longer have to deal with those pesky customers and all the time spent on solving their problems.
@pluralistic it's a good thing these have been adopted everywhere, because the world feels so much more efficient now.
It occurs to me that the ineffectiveness of these things is a feature. They are so frustrating to use that I sometimes give up. When you lock everything a customer needs outside of the normal service behind an intentionally incompetent bot, including cancellation of that service, you have a lot less to do outside of provide that service (maybe poorly) and charge them money (maybe too much).
@sillyCoelophysis @pluralistic I think that started before AI - when COVID hit, not just were prices raised by companies, but customer service standards were slashed and never returned
@pluralistic I for one can’t wait for MBA case studies toward ‘if we treat them even worse, maybe they’ll stop bugging us.’
@cascheranno @pluralistic I can't wait for a sincere reply that the problem is that AI wasn't responsible for implementing the new AI chat bot because the only thing wrong with AI is that it's not being used enough.
@pluralistic I will never forgive the Lib Dem/Tory coalition parties who agreed to privatise our national postal service. This is all on them.
@pluralistic I will never forgive the Lib Dem/Tory coalition parties who agreed to privatise our national postal service. This is all on them.
@pluralistic
CD: I select the best option
Royal: a troll appears. She says you've trodden on sacred ground. You must roll a 15 or higher to claim your parcel.
CD: I only have two 6-sided dice
Royal: roll now
CD: I can't possibly exceed 15
Royal: roll now
CD: should I roll them twice and add the results?
Royal: time to roll has elapsed. {Session Ends}
