Yes, but have you considered the possibility that AI might become self-aware and enslave the human race? Or possibly come up with the solution to the climate emergency *and* the cure for cancer?
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I see they have embraced the same level of functionality first demoed by Meta.
@pluralistic "By not answering, you selected the default option: delivery to a random store nearby you where you will have 3 days to collect your parcel before it is sent back. A notification will be sent to you to inform you when you can pick your parcel. Note that due to technical difficulties, the notification may arrive within 3 days of reception of your parcel. Here is the list of the 4 stores where your parcel may arrive:
-Server error
-Server error
-Server error
-Server error
If you have any question, please address them to our AI agent.
Thanks for using our service!!"
-Server error
-Server error
-Server error
-Server error
If you have any question, please address them to our AI agent.
Thanks for using our service!!"
server error=?
Cut the wait staff people a break, the work hard for small wages and deserve recognition
@pluralistic
The only thing I fear or expect from the LLM / Generative kinds of AI is makeing working things broken.
I'm sceptical any computer system will ever be self aware, though it might mimic it for naive users.
If we knew how to do "real AI" we would have had a slow version decades ago, maybe in 1970s. The 1950s and 1960s might not have had enough online storage. Paper tape and then mag tape would be very slow. Pattern matching theory known before WWII. OCR is a bit better than 1980s.
@pluralistic As my mom likes to say: “there are 2 options on the menu: take it, or leave it.” 😜
Catch 22 made more efficient thanks to AI
@pluralistic it's just playing dumb; the bot just does not appreciate his Sunday afternoon 100th Go match to be interrupted with such simple queries!
@pluralistic take it or leave it...
(or burn it all down perhaps an unlisted option)
@pluralistic listen, just because you’re not future-forward enough to perceive the options doesn’t mean the ai is wrong; that’s on you.
@pluralistic It is a Zen koan.
The efficiencies the private sector stands to realize by replacing customer service agents with chatbots are truly boundless.
@pluralistic
1: replace agents with chatbots
2: clients try to reach the company
3: reduce the remaining agents because they're not able to respond every call
4: clients leave
5: company shuts down
Now it's perfectly efficient, at last.
@pluralistic Well, I guess it is efficient from the provider's prospective, since they no longer have to deal with those pesky customers and all the time spent on solving their problems.
@pluralistic it's a good thing these have been adopted everywhere, because the world feels so much more efficient now.
It occurs to me that the ineffectiveness of these things is a feature. They are so frustrating to use that I sometimes give up. When you lock everything a customer needs outside of the normal service behind an intentionally incompetent bot, including cancellation of that service, you have a lot less to do outside of provide that service (maybe poorly) and charge them money (maybe too much).
@sillyCoelophysis @pluralistic I think that started before AI - when COVID hit, not just were prices raised by companies, but customer service standards were slashed and never returned
@pluralistic I for one can’t wait for MBA case studies toward ‘if we treat them even worse, maybe they’ll stop bugging us.’
@cascheranno @pluralistic I can't wait for a sincere reply that the problem is that AI wasn't responsible for implementing the new AI chat bot because the only thing wrong with AI is that it's not being used enough.
@pluralistic I will never forgive the Lib Dem/Tory coalition parties who agreed to privatise our national postal service. This is all on them.
@pluralistic I will never forgive the Lib Dem/Tory coalition parties who agreed to privatise our national postal service. This is all on them.
@pluralistic
CD: I select the best option
Royal: a troll appears. She says you've trodden on sacred ground. You must roll a 15 or higher to claim your parcel.
CD: I only have two 6-sided dice
Royal: roll now
CD: I can't possibly exceed 15
Royal: roll now
CD: should I roll them twice and add the results?
Royal: time to roll has elapsed. {Session Ends}
