Passwords are a scourge foisted on elderly tech-users. :(
I just got back from a house call with a fellow who can鈥檛 remember his passwords for his email. None of his backups work. His little book of passwords, useless.
There is no support to call for help.
His only option is to create a new email and leave the other behind.
Over and over I have seen this trouble. Not always to this extent, but always the same frustration.
Passwords are elder abuse.