Big tech is laying off user researchers in droves, because it believes that coercing its customers is more profitable than silly things like "making good products people want to buy."
But now the FAFO pendulum is coming around, with Amazon's $2.5B dark pattern settlement and #a11y lawsuits galore.
#UX #UserResearch #tech #software
https://productpicnic.beehiiv.com/p/ux-so-bad-that-it-s-illegal