"The idea of frictionlessness has very narcissistic ... Because being actually touched, being inconvenienced, being emotionally moved, having your mind and perception changed means acknowledging your fellow human beings around you, realizing their differences to you and to recognize their value."
Bleak but true observations by @tante
Reframing friction as a good and human thing is a terrific perspective. Thank you for writing/sharing!
For example, middle management is an additional layer of friction, but often unnecessary value extraction. This was nicely illustrated during COVID when workers mostly self-organized. Not all human friction is "good friction".
Things can also be frictionless and human/ "good", when it originates from being well organized and there is consensus (think team sport).
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