Benjamin Parry
@benjaminparry@mastodon.social  ·  activity timestamp 5 days ago
@pluralistic Here’s some next level #Enshittification for you.

Context: in-ear headphones not connecting, contact support, request proof of purchase, request *proof of disposal*. Absolutely disgusting behaviour! I’m livid!

#RightToRepair

Email response reading "Thank you for providing proof of purchase. Please now send proof of disposal. You do not need to mail us the physical product once you have sent us proof of disposal. We offer this as a one-time courtesy instead of requiring you to send us the product for inspection, which is our normal warranty process. We will need a video of the destroyed product, regardless of the actual issue. *PLEASE DO NOT THROW AWAY THE PRODUCT UNTIL THE CLAIM IS COMPLETE* Valid proof of disposal: Kindly send us a short video showing the damaged product being dipped/submerged in water. (Include the charging case for earbuds set.) Any other proof of disposal will result in the denial of your warranty claim or the requirement that you ship the product to us at your own expense. Once I receive proof of disposal, I will process your warranty claim. Thank you! Disclaimers: Code includes tax and shipping within your region. If the item is not available in your region, international shipping costs will not be covered. Store credit cannot be stacked or used with other discounts. With love from the Lab, Team JLab Customer Support"
Email response reading "Thank you for providing proof of purchase. Please now send proof of disposal. You do not need to mail us the physical product once you have sent us proof of disposal. We offer this as a one-time courtesy instead of requiring you to send us the product for inspection, which is our normal warranty process. We will need a video of the destroyed product, regardless of the actual issue. *PLEASE DO NOT THROW AWAY THE PRODUCT UNTIL THE CLAIM IS COMPLETE* Valid proof of disposal: Kindly send us a short video showing the damaged product being dipped/submerged in water. (Include the charging case for earbuds set.) Any other proof of disposal will result in the denial of your warranty claim or the requirement that you ship the product to us at your own expense. Once I receive proof of disposal, I will process your warranty claim. Thank you! Disclaimers: Code includes tax and shipping within your region. If the item is not available in your region, international shipping costs will not be covered. Store credit cannot be stacked or used with other discounts. With love from the Lab, Team JLab Customer Support"
Email response reading "Thank you for providing proof of purchase. Please now send proof of disposal. You do not need to mail us the physical product once you have sent us proof of disposal. We offer this as a one-time courtesy instead of requiring you to send us the product for inspection, which is our normal warranty process. We will need a video of the destroyed product, regardless of the actual issue. *PLEASE DO NOT THROW AWAY THE PRODUCT UNTIL THE CLAIM IS COMPLETE* Valid proof of disposal: Kindly send us a short video showing the damaged product being dipped/submerged in water. (Include the charging case for earbuds set.) Any other proof of disposal will result in the denial of your warranty claim or the requirement that you ship the product to us at your own expense. Once I receive proof of disposal, I will process your warranty claim. Thank you! Disclaimers: Code includes tax and shipping within your region. If the item is not available in your region, international shipping costs will not be covered. Store credit cannot be stacked or used with other discounts. With love from the Lab, Team JLab Customer Support"
Elvith Ma'for
@elvith@nerdculture.de  ·  activity timestamp 4 days ago
@benjaminparry @pluralistic "please send proof of disposal" and "do not throw away product until the claim is complete"

I don't think they know what disposal means. Or they're to scared to ask for "proof of destruction".

Also... The charging case does have a Li battery in it, doesn't seem to be water proof and they ask you to submerge it in water. While it will be probably fine - are they going to pay for the damages toy kitchen, in case it were to catch fire?
Earthshine
@earthshine@masto.hackers.town  ·  activity timestamp 4 days ago
@cavyherd @benjaminparry @pluralistic I've encountered this more than once before... and each time I've opened the device up, swapped in a cut scrap of cord for the picture, then fixed or patched it and put it back together again. In most cases the device was still fully functional, just some flaw or imperfection in its operation which could be overlooked. If they sent me a new one, I'd give the old repaired one to a friend or family member.