The fundamental problem is that the techies who invent and.push stuff like passkeys generally don't have a damned clue of how little most people understand about these systems, nor do the techies care to have anyone in the loop that might point this out. In general, the disdain with which the tech community views their "LUSERS" (a long-standing obnoxious tech slang for "users") hasn't changed since the earliest days of computing, and it permeates virtually every aspect of the Internet.
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@lauren Not only do they not care but I bet they count users getting locked out as a success. "There, now it's 100% secure."
@jmorris Naw, they just look at them as collateral damage, essentially. They figure if a couple of billion users are OK it doesn't really matter what happens to the millions in trouble. It's a numbers game, essentially.
@lauren So the mental gymnastics they've done is to not see us as people. That never leads to anywhere good.
@lauren it’s bad enough that I’ve had many users preemptively blame themselves for what are very clearly bugs or flat out broken designs. :(
@lauren I don't think that's really fair Lauren.
Some of us are spending many hours of our personal time creating and maintaining resources to educate both users and developers, as well as gathering global feedback around user experiences and challenges (and then working to address it).
> nor do the techies care to have anyone in the loop that might point this out
can you give me some concrete examples of this?
@timcappalli Examples? You must be kidding. It's the case in every large tech organization I've ever dealt with.
@timcappalli There are always exceptions to the rule. I assert that my analysis is sound in the general case that is overwhelmingly in play. I will add that I find "educating the user" to often be a shorthand for "blaming them for the problems". Most people have busy lives and have neither the time nor inclination to understand this stuff beyond the simplest level they need to pay their bills, etc. Nor do most of them (understandably) want to have to learn more. They usually don't know how their refrigerator works, and they're increasingly turned off by the tech being stuffed down their throats.
