Discussion
I am in hold hell with Rogers.
I cancelled my last Rogers service last summer. Which was 6 months after I cancelled the actual Rogers service I was forced into by my phone number being held hostage when my employer downsized me; because I had a minimal-cost, PAYG data-only service on an old tablet, they would not refund me the balance on the phone contract, so I let it ride as credit, figuring I might have $5 worth of cause here or there to use my tablet data during summer travel.
I then tried to cancel the data when the credit was used up - but they claimed the plan didn't exist anyway so I wouldn't be charged.
They charged me $20 in August for my $5 plan, claiming I used excess data, then charged me $10 in September with the same claim - after the sim was gone and the device recycled. I FINALLY got them to acknowledge and supposedly cancel the service after that, though they claimed I owed them for part of a month - OK, fine. I didn't bother arguing about $2.28 in Oct.
So, no bill in November, I figured that was done, finally.
I missed, amidst all the spam they still send to my no-longer-with-Rogers number, that they billed me $0.28 in December and still took the payment automatically off the old credit card (yeah, my bad for not ALSO blocking them somehow? Silly customer, thinking 6 months of CANCEL THIS SERVICE ENTIRELY AND CLOSE THE ACCOUNT might've been clear).
Nothing else until THIS month, May, on my previous billing date ... random charge for $1. +HST
I've now withdrawn my CC info and switched to manual payment, because I was anticipating the stupidity of trying to get their customer service to figure this out. 10 minutes looping through their ANNA bot before it got convinced to stop repeating that my billing dispute was declined and that I had used $1 in long distance (on a cancelled plan that never had "talk" on it) and get a real rep on chat. 35 mins more of repeating myself before being told I had to call, chat reps can't cancel or credit
After several more minutes of mashing away at the the menu options as badly as I could, my phone says I've now been holding more than 30 minutes.
using my hold time productively: confirming procedure and gathering all my billing info, etc for the CCTS.
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