They epitomized the joke about the photocopier repair tech, who comes into the office, delivers a swift kick to the xerox machine, and hands you a bill for $75.
"$75 for kicking the photocopier?"
"No, it's $5 to kick the photocopier, and $70 for knowing where to kick it."
https://pluralistic.net/2022/10/18/administrative-competence/#i-know-stuff
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