@kev My partner cancelled a #Vodafone mobile contact by email and years later was taken to court by a debt collector, but won. Though the experience was awful. In a private room with just their lawyer and my partner she was verbally bullied and threatened, but didn't give in.

This is on Vodafone IMO, for not cancelling, then selling the debt despite all the emails they had and which the judge accepted made the debt claim spurious.

@kev I had this cancelling broadband once and refused to call them.

Instead I wrote a letter saying i was cancelling the contract and that it was not acceptable to me to be required to do anything else, and threatening legal remedy should they fail to cancel.

IIRC they wrote back saying they did this because they needed some information from me (really?) but it went through anyway.

My default is always to write letters because it creates a record that's hard to refute.

Yup, they offered me a 50% discount for a year. Already migrated to #Hetzner sooooo no thanks.