screenshot of Mike Baker post somewhere
"A day after the Texas floos, FEMA laid off hundreds of call-center workers. Then, records show, the agency did not answer thousands of calls to its disaster assistance line."
That's followed by a screenshot:
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On July 5, as floodwaters were starting t recede, FEMA received 3,027 calls from disaster survivors and answered 3,018, or roughly 99.7 percent, the documents show. Contractors with four call center companies answered the vast majority of the calls.
That evening, however, Ms. Noem did not renew the contracts with the four compan
ies and hundreds of contractors were fired, according to the documents and the p
erson briefed on the matter.
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The next day, July 6, FEMA received 2,363 calls and answere 846, or roughly 35.8
percent, according to the documents. And on Monday, July 7, the agency fielded
16,419 calls and answereed 2,613, or around 15.9 percent, the documents show
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Some FEMA officials grew frustrated by the lapse in contracts and that it was taking days for Ms. Noem to act, according to the person briefed on the matter and the documents. "We still do not have a decision, waiver or signature from the DHS secretary," a FEMA official wrote in a July 8 email to colleagues.
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