@hpod16 I agree 😁 I ended up on Reddit rabbit holes and documentation pages to learn some things. This user type will however not search and if they can't ask their friends or family for help, they give up.
Still, steps are taken to make this process more user friendly, which is great!
@lucien @hpod16 Mastodon is already preparing a better start for newcomers with a help structure. We also have the hashtags fedihelp and askfedi for finding people who help with any questions. And I warmly recommend @FediTips with their great guide https://fedi.tips - easy to understand!