Is there a more user hostile behavior than having an "AI" customer supoport chat bot?
Me: I want to do X.
Bot: Sure, you can do X from your account settings.
Me: Hmm, I don't see an option to do that there.
Bot: You're right, you can't do that.
Me: So why tf did you say I can?
Bot: I see how that can be confusing.
I eventually found a way to actually open a support ticket. I made sure to include some feedback regarding the bot.