Went to a bank branch today to make a payment I have to make in person due to various factors.
Was waiting to be seen and overheard a conversation between a bank employee and another customer. The employee was dumbstruck by the customer not having internet access and therefore struggling to suggest next steps.
We are storing up *so* much trouble. Building systems that are failing people
@urlyman This doesn't just apply to banks. Imagine you don't have #internet, are an #elderly &/or #disabled person & want a postal vote. To get one now, you either have to apply online & upload a photo of yourself or your signature to the GOV.UK website, or download a paper form, which means you still have to be online & need a printer to print the form. But you're NOT ONLINE, so you can't do either thing!
